Solving problems

If no title is revealed by the Property enquiry, does this mean that the property is unregistered?

Not necessarily. If no title is revealed it may be for one of the following reasons:
- we have been unable to electronically match the property details given with our records, or
- the titles have not been linked to the address in the database (e.g., because at the time of registration the address was not known or was different in some way to the address supplied to us by the Post Office).
To be certain whether or not a property is registered you should complete, and post, a search of the index map. Click here for more details. To request a search of the index map, download and complete a form and post it to us. Click here to find the address of the Land Registry office to send it to.

Will a title always relate to registered land?

Not always, a title may relate to one of the following:

A Caution against First Registration

This can be identified by the words 'A Caution' in the tenure description. Please see the glossary for further details of Cautions against First Registration

A Rentcharge

A registered rentcharge can be identified by the word 'Rentcharge' in the tenure description. Please see the glossary for further details of rentcharges.

A Manor

Following the implementation of the Land Registration Act 2002 in October 2003 it is no longer possible to register a Lordship of a Manor. However Manor titles registered before the Land Registration Act 2002 will be available for inspection.

A pending application

These are applications for registrations that are currently being processed in our offices. These may be for the first registration of the freehold or a leasehold title to the land or subsequent transfers of part of the registered land or subsequent leases of part or of the whole of it.

The title register and title plans of pending registrations are not available electronically. If you use form OC1 to obtain paper copies, please tick the second option in Panel 8 on that form to select to be notified when the application has been completed. You can then either obtain paper copies of the title register and title plan (unless the application is cancelled in which case you will be told this) or use this service to obtain electronic versions.

Will more than one title for any property be revealed?

Yes sometimes. Different parts of the property may be registered under different freeholds or there may be more than one lease affecting it. For instance a lease by the freehold owner to a tenant for ninety years and then a sublease by that tenant to someone else for fifty years. Each of these would have a separate title.

Will every title affecting a property be revealed?

Not necessarily. It is possible that there are other registrations that have not been revealed because they have not been linked to the addresses in our database.

If the title refers to a 'Caution against First Registration' then the land that is the subject of that caution will be unregistered (but could be subject to a pending application for First Registration).

Whenever a title is revealed you should check that the plan includes all the land that you are interested in. Please see this question for more details.

What about land with no postal address?

We are unable to provide a result through this service for land with no postal address. Instead, please complete, and post, a search of the index map to us. Click here for more details. To request a search of the index map, download and complete a form and post it to us. Click here to find the address of the Land Registry office to send it to.

Ideally the plan should be drawn to scale and be based on the latest edition of the large scale Ordnance Survey map. The scale and north point should be indicated. The extent of the property should be shown by suitable colouring and its position in relation to nearby roads, and other features, should be readily apparent. Plans of flats and maisonettes should also indicate the floor level of the property.

What do I do when my download appears to have failed?

Please first ensure you are logged in, then click here and follow the on-screen prompts. You will need your WorldPay Transaction ID to hand so we can check the status of your original transaction. If payment was taken you will be able to try again without charge. If however you find that you are still unable to download your PDF please check your PC settings meet the requirements. Alternatively please refer to our contact us page and provide us with further details regarding your problem.

Where do I locate the WorldPay Transaction ID?

The WorldPay Transaction ID we need is contained within the acknowledgement email that was sent to you on completion of the payment. This is the nine-figure 'Transaction ID' number quoted within the Transaction Details, not the 38-character 'Merchant's Card ID' reference.

Why am I having trouble printing off some of the Land Registry forms?

Have you checked your printer settings? As well as being in Adobe Acrobat format our forms are designed to be printed A4 size and at 300 dpi resolution.

Why have I not received the title register and/or title plan and/or Flood Risk Indicator?

You may need to disable any anti pop-up software or any additional third party software as this may result in problems when downloading the PDF file.

The title register and/or title plan and/or Flood Risk Indicator you have requested will be delivered to your browser in a PDF file, not by email.

You will know that the file has been delivered because a 'File Download' dialog will appear and you will be given the following options: (You may be asked this question twice, if so, re-select your preferred option).

- Open this file from its current location
- Save this file to disk

If you wish to view the PDF file at a later date, be sure to save the document.

If however, we experience a problem creating the file from our database we will display a message in your web browser, which states: 'Sorry, there has been an unexpected error. WorldPay will have sent an email prior to this error occurring, which confirmed that your payment had been authorised. Please do not worry - you have not been charged for this transaction.' The problem may only be temporary and so you may wish to try again later. Please accept our apologies for any inconvenience caused.

What software do I need on my PC to use this service?

To use this service we recommend that you have Internet Explorer 5 (or above) and Adobe Reader 5 (or above) on your PC, and that your cookies are enabled. If you are using Internet Explorer 6, then adding the web address of WorldPay and this service in the privacy setting can allow third party cookies to work. To do this, select Tools from the toolbar at the top and select Internet Options. This will open the Internet Options window. Select the Privacy tab ensuring that the setting is set to Medium.
Next click on Edit, and add the following in the Address of Web Site field:
http://www.landregistry.gov.uk and click on Allow. Then enter:
https://select.worldpay.com/wcc/purchase and click on Allow again.
Click on OK twice and try the site again.