Land Registry to close telephone ordering services
Government's response to closing telephone ordering services published today.
The Government’s response to Land Registry's consultation on closing our telephone ordering services and changing Land Charges legislation is available today. After considering the views of everyone who responded, the overall decision is to change the Land Charges legislation so we can close Land Registry and Land Charges telephone ordering services to business customers and adopt the use of online technology that will make applications faster and easier. The legislation will come into force on 17 December 2012 and the telephone ordering services will close at the same time.
Over the last few years there has been an increased demand for our online services which are continuing to improve and expand. As a result, demand for our telephone ordering services has dropped by 96 per cent which means they are running at a financial loss. However, our telephone enquiries service will remain available and customers will be able to continue calling their customer team or our Customer Support phone number as normal if they have general enquiries or queries about a particular case.
Our online Business e-services can be accessed from 6.30am to 10pm during weekdays and between 7am and 5pm on Saturdays. Sign-up to these services is free and Land Registry offers support for service users and online training.
You can sign up to our Business e-services immediately or if you would like to speak to someone about applying for Business e-services, call us on 0844 892 1111 or email us at email@example.com.
When we make the changes to the Land Charges legislation and proceed with closing down the telephone ordering services, we will be able to continuously improve and modernise our processes and be more flexible and responsive to customers’ needs.
More information is available in our consultation section.