Annual Report and Accounts 2011/12
Our Annual Report and Accounts 2011/12 tell the story of a year of change and achievement for Land Registry.
A new era for the organisation began with our move to the Department for Business, Innovation and Skills. We also became a founder member of the Public Data Group with a brief to support economic growth and efficiency.
During the year we completed an internal restructuring programme that has helped us move back into financial surplus.
Our efforts to become increasingly customer-focused were meanwhile rewarded by achieving a customer satisfaction rate of 97 per cent, with a record result of 99 per cent in the last three months of the year.